Frontline Representative

Hire Your Frontline Representative Today

Our Frontline Representatives are trained to do more than just answer the phone—they are the voice of your agency. From answering inbound calls to taking payments and processing real-time service transactions, the Frontline Representatives are ready to create an inviting, efficient experience for every customer interaction. Working 9AM-3PM daily, they are fully trained, licensed, and dedicated to supporting your agency’s success.

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The Sidekick Difference

Streamline your business with a Frontline Representative

We believe in the impact a Frontline Representative has on your business. Count on us to ensure your Frontline Representative is licensed, well-trained, and ready to help!

Great First Impressions, Every Time

Your Frontline Representative is the team member who will handle your incoming calls and be the first impression for your agency. Frontline reps are fully licensed and trained on what to say and how to say it like a warm, inviting professional!

Take Payments and Save Your Team Time

Your Frontline Representative handles taking payments from incoming calls and is trained in ensuring your system is notated the right way, every time.

Handling Real-Time Service Needs So Your Team Can Execute

Your Frontline Representative is licensed and trained to handle a variety of real-time service needs, so your customers get immediate help and your team can stay focused.

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The Part We’ll Play

Typical Frontline Representative Responsibilities

While each agency’s needs are unique, all Frontline Representatives are trained in core tasks essential to agency operations. We ensure they possess the up-to-date skills and expertise needed to deliver outstanding support to your office.

Answering Inbound Calls

First impressions matter. So does having a human answer the phone. The Frontline Representative is your highly trained and warm first impression of your business. They are equipped and ready for all scenarios so your teams can stay focused.

Taking Payments

Saving time, every time. The Frontline Representative is trained to take payments and make notes in the system for the rest of your team. Consider how much time your in-house team saves when the Frontline Representative takes the calls AND the payments.

Real-Time Service Assistance

The Frontline Representative is licensed and experienced to handle those immediate customer service needs when they are on the phone. From updating account information to processing changes to live transferring claims and sales items, your Frontline Representative is trained and ready to help!

Our Frontline Reps Are Your Strongest Support

Direct From Agents and Frontline Reps

I think my team is most excited about having the Frontline Rep in place. We are able to get so much more done during the day because the majority of our inbound calls are covered. Thank you for filling this gap in our team!

Our Frontline Rep has been a game-changer! They handle calls, payments, and service requests seamlessly. Knowing every customer interaction is being handled with professionalism and care has freed up so much time for our team to focus on growth. Highly recommend!

Our Frontline Rep is professional, efficient, and a great addition to the team! I love that we have phone coverage for team lunches and knowing that our customers are receiving help when they call in. I am very happy so far!

Since bringing on our Frontline Rep, our office has never run smoother. They take care of inbound calls and service items with precision and professionalism, making sure nothing falls through the cracks. I love that she can spot sales opportunities and secure Google Reviews – huge bonus for us!

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The Sidekick Advantage

Save Time and Resources

Our team delivers not only exceptional service, but also exceptional Frontline Representatives. We aim to create remote work opportunities while helping agencies streamline their administrative tasks. With a one-time, upfront setup cost and affordable pricing based on household count, you will save both time and money, maximizing your efficiency.

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Discover More About Frontline Representatives

Are you interested in hiring a Frontline Representatives? Join our waitlist! Interested in becoming a Frontline Representative? Complete our online application!

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Become A Frontline Rep