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Frontline Representative

Hire Your Frontline Representative Today

Frontline Representatives, also known as Customer Service Representatives, are the first impression of your agency. From answering in-bound calls, to taking payments, to pivoting for referrals and sales opportunities, the Frontline Representative is there to help make your agency an inviting and efficient business. Whether you are seeking a Frontline Representative or interested in becoming one, we are excited to welcome you.

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The Sidekick Difference

Streamline your business with a Frontline Representative

We believe in the impact a Frontline Representative has on your business. Count on us to ensure your Frontline Representative is licensed, well-trained, and ready to help!

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Great First Impressions, Every Time

Your Frontline Representative is the team member who will handle your incoming calls and be the first impression for your agency. Frontline reps are fully licensed and trained on what to say and how to say it like a warm, inviting professional!

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Take Payments and Save Your Team Time

Your Frontline Representative handles taking payments from incoming calls and is trained in ensuring your system is notated the right way, every time.

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Collect Information So Your Team Can Execute

Your Frontline Representative has everything they need to take all information required for any scenario so your sales and service team can execute quickly and efficiently!

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The Part We’ll Play

Typical Frontline Representative Responsibilities

While each agency’s needs are unique, all Frontline Representatives are trained in core tasks essential to agency operations. We ensure they possess the up-to-date skills and expertise needed to deliver outstanding support to your office.

Answering Inbound Calls

First impressions matter. So does having a human answer the phone. The Frontline Representative is your highly trained and warm first impression of your business. They are equipped and ready for all scenarios so your teams can focus on sales and service.

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Taking Payments

Saving time, every time. The Frontline Representative is trained to take payments and make notes in the system for the rest of your team. Consider how much time your in-house team saves when the Frontline Representative takes the calls AND the payments.

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Capturing details for the service/sales team

Document, document, document. The Frontline Representative is trained not just in taking notes, but in taking the right notes. They are trained to ask the right questions for each scenario and to capture that vital information for your sales and service teams to pick it up and knock it out.

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Pivoting to Opportunities

Your Frontline Representative is there to do more than just take calls. They are trained and ready to pivot calls, when available, to get Google Reviews for your business, identify sales opportunities for your team, and ask for referrals, every time.

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Our Frontline Reps Are Your Strongest Support

Direct From Agents and Frontline Reps

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The Sidekick Advantage

Save Time and Resources

Our team delivers not only exceptional service, but also exceptional Frontline Representatives. We aim to create remote work opportunities while helping agencies streamline their administrative tasks. With a one-time, upfront setup cost and affordable pricing based on household count, you will save both time and money, maximizing your efficiency.

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Discover More About Frontline Representatives

Are you interested in hiring a Frontline Representatives? Join our waitlist! Interested in becoming a Frontline Representative? Complete our online application!

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Become A Frontline Rep